“You have typically 38 seconds of held callers undivided attention”

“Executives spend 15 minutes a day or 60 hours a year on hold”

“On average, 7 out of 10 business callers are placed on hold”

“94% is spent on getting customers to call, only 6% on call handling”

“34% of callers who hang up will not call back”

“With no information, 30 seconds on hold feels like 90 seconds”

“16% of callers have made a purchase based on an on-hold offer”